FAQs

Do I need to register my warranty myself?

No. Our service coordinator registers your warranty on your behalf at delivery — no action needed from you.

 

Do you deliver the hot tubs yourselves?

Yes. We do not use a third party to deliver the hot tubs that we sell. Our own team handles delivery, installation, and start-up.

 

What's included in a 50-Point Inspection?

We were Calgary's first company to offer a 50-Point Inspection on hot tubs. It's included complimentary with every dewinterization, and available on its own to catch small issues before they become expensive ones.

 

What happens when you winterize my hot tub?

We drain the tub, wipe down the interior, and add antifreeze. You'll need to provide a spot for us to dispose of the water, or be present so we can use yours.

 

What about dewinterizing in spring?

We clean out the antifreeze, wipe the interior, and lube or replace o-rings if needed. Every dewinterization includes a complimentary 50-point inspection.

 

Can you move my hot tub to a different spot?

Yes. We handle moves within your property, as well as moves to a new property. Note that a move to another property covers transport only — it doesn't include draining or unhooking at the original location.

 

Do you test hot tub water?

Yes. Bring in a water sample during business hours for free water testing.

 

What is Spa School?

A one hour-long workshop at our showroom that covers chemical essentials, water testing, and maintenance tips, so you can keep your water crystal-clear and healthy with confidence.

 

Where's your showroom?

8-5700 Barlow Trail SE, Calgary, AB. Call ahead to confirm hours before you visit.

 

Don't see your question here?

Give us a call — we're happy to help.