At RnR Hot Tubs and Swim Spas, we are a leading provider of high-quality hot tubs that are designed for relaxation and rejuvenation. With a commitment to excellence in craftsmanship and customer service, we have set the standard for luxury and comfort in the hot tub industry.
In this blog post, we are going to break down the different services that we offer from delivery to maintenance to everything in between.
RnR Hot Tubs and Swim Spas started by servicing hot tubs in the Calgary area. For over thirty years, we have been helping Calgarians and surrounding areas maintain and fix their hot tubs and swim spas. That means that we have dedicated ourselves to bringing quality service to hot tub owners.
Whether you are a new hot tub owner or you have had one for many years, there is bound to be a time when you are going to need to have a repair done or you will have a question that you need help with. At RnR Hot Tubs, here are the different services that we provide.
We do more than just sell hot tubs. As a hot tub owner, you want to know that there is going to be a business that offers service to help you maintain or repair your hot tub. We will detail the various services that we provide, ranging from delivery to maintenance. If you need a repair or some maintenance on your hot tub, please reach out to us today.
Site Inspections
If you are in the market for purchasing a new or refurbished hot tub or swim spa, we offer site inspections to those who need them. This service is available to those who are ready to purchase from us but need help to determine where and if the hot tub is going to fit in their backyard.
Our technicians will come out and survey your property to ensure that your purchase will work in the area where you want to place it.
Crane Deliveries
If your delivery is a bit more complicated, we work with Bow City Crane to help. Some deliveries are more complex than others and we can help to set up a crane delivery for you. From setting up the site inspection with Bow City to getting a quote to finalizing the delivery with them, we can help to get everything set up so that you don’t have to.
Hot Tub and Swim Spa Start-Ups
We don’t just deliver your hot tub and be on our way. Our delivery crew will help you start up your hot tub. From going through a delivery checklist with you to filling it with water and ensuring that your water chemistry is correct, we will walk you through how to use your hot tub.
We want you to be able to enjoy your spa from the day we deliver it.
If your hot tub is not ready to be started at the time of delivery, we can come back and help you start it up when you are ready.
Spa School
We want to give all of our customers and hot tub owners a chance to understand and properly know how to care for their water. There is so much information out there and knowing how to maintain your water can be overwhelming and confusing.
This is why we offer Spa School. A dedicated hour-long workshop that will walk you through what you need to know to properly care for your water. Gary will teach you what each chemical is for and how much to use.
Spa School is the perfect way to learn how to care for your hot tub in an easily understandable way.
FREE Water Testing
You can bring in a sample of your water and we can test it right there in the store for you. From the results of the testing, we will give you recommendations on what you should do if your water needs a little TLC.
Ultrasonic Filter Cleaning
The health of your filter is going to determine the health of your hot tub as it is one of the most important components.
Ultrasonic cleaning is a revolutionary new technique for removing dirt and contaminants from filtering equipment and components of all types. We’ve personally been impressed by the increased filter flow rate, performance, and longevity of spa filters that are cleaned using an ultrasonic method.
Water Maintenance
If water maintenance is something that you struggle with or you just don’t want to do it, our monthly water maintenance service is the perfect solution.
We come out bi-weekly to ensure the health of your water by testing it and adding the necessary chemicals to it. You will then receive that worksheet that our technicians fill out so that you know exactly what was done to your water.
If you are interested in the monthly water maintenance program, please reach out to us today. It starts at $199/month.
Pump Rebuild
Rebuilding your pump is a great maintenance habit to start doing. We recommend rebuilding your pump every three years to ensure that it is running smoothly. There are two ways that we can rebuild your pump.
You can drop your pump off and we have it rebuilt in a day. You can then pick it back up and install it yourself. We can also come out and take it out of your hot tub for you, rebuild it in the shop, and drop it back off. We recommend doing this service in the warmer months so you don’t risk freeze damage in the winter.
50 Point Inspection
Keeping up with the maintenance of your hot tub is important. We offer 50-point inspections so that you can know exactly what needs to be repaired or maintained on your hot tub. You will receive a PDF copy of your report so that you can see what the technician is recommending to be done and if there is anything that urgently needs to be repaired.
Hot Tub and Swim Spa Repairs
“We sell the best and service the rest.”
No matter what type of hot tub or swim spa you have, we will repair them. However, depending on the type of hot tub or swim spa that you own, will depend on the type of repair that needs to be done.
There are many different types of hot tubs out there and the extent of the repairs that need to happen will vary. We can come out and do a diagnostic on your hot tub. If we can repair it that day, you will get an estimate from us and approve it so that we can do the work immediately. Sometimes, the repairs will need to be done on a different visit.
Reach out to the office today to get an appointment set up for a technician to come out and have a look.
Hot Tub Moves
Have you sold your house and you want to bring your hot tub with you? When it comes to hot tub moves, it is similar to having two deliveries done at once.
We can help you plan a hot tub move and make sure that your hot tub gets to your new home to enjoy for many years to come.
Drain and Refill
We recommend draining and refilling your hot tub water twice a year. Typically when it comes to swim spas, you can do it once a year, as there is more water.
This service is not a cleaning service but you can easily add an interior and an exterior clean.
We do not do this service between September and April as the weather can be unpredictable in Alberta and we do not want to risk damaging your hot tub.
Interior and Exterior Cleaning
With an interior clean, we flush the lines, wipe interior surfaces, and clean the jets and jet housing.
With an exterior clean, we wipe down the skirt, clean your steps, wipe down your cover, and apply cover care products.
Winterization
Some people do not use their hot tubs in the winter months. We offer winterizations on hot tubs and swim spas. We will drain your hot tub, wipe down the interior, and add antifreeze to prevent freezing.
Dewinterization
If your hot tub or swim spa is winterized, you need to make sure that you dewinterize it. Remember, in a winterization, we add antifreeze to your hot tub so that needs to be removed when you are ready to begin using your hot tub again.
When booking any of these services, please have your hot tub make, model, and serial number ready so that our service team can have all of that information on file. If we sold your hot tub to you then we should have all of this information on file already.
From the installation process to maintenance and troubleshooting, RnR Hot Tubs and Swim Spas is committed to providing exceptional services to ensure that your hot tub experience is nothing short of perfect.
If you’re unsure of your ability to properly care for your hot tub, we offer a variety of service packages that are designed to keep you enjoying your hot tub year-round. At RnR Hot Tubs and Spas, we strive to make owning a hot tub as hassle-free as possible, and we remain available as a resource for all current and prospective customers. Give us a call at 1-403-203-0860, or stop into our showroom, to discuss your unique hot tub needs today!
]]>We went to RnR and spoke with Gary and I was immediately blown away by his honesty and knowledge of their products and manufacturing and maintenance of any hot tub. Gary was the nicest and most knowledgeable individual we spoke to at any of the numerous dealers in Calgary. Spending time in the store, walking through the product lines, and seeing the construction and quality of the spas, we knew if we were to buy one, it would be from RnR.
I brought my wife in and she was treated with the same respect and truly felt like we were part of the family. After receiving the level of customer service we did, it was easy to decide to purchase a Vita spa from RnR. Any business in the retail industry should take note on the level of professionalism at RnR. It was truly an enjoyable experience.”
Buying your first hot tub is an exciting and rewarding experience. It can provide relaxation, stress relief, and even health benefits. However, it is essential to know what to expect before making such a significant investment.
At RnR Hot Tubs and Swim Spas, we are here to make the journey to buying a hot tub an easy one. We don’t want to overwhelm you or make you feel confused. Whether we are your first stop or a stop along the way, we want you to leave RnR feeling a level of confidence that you haven’t felt.
With that, we want you to take these considerations into play BEFORE you purchase your first hot tub.
KNOW WHY YOU WANT TO PURCHASE A HOT TUB OR SWIM SPA
Are you using it to entertain weekly?
Are you using it for the many health benefits that it offers?
Are you using it for self-care and mental health benefits?
Do you have children who will be using it?
Knowing the purpose of the hot tub or swim spa is going to help determine which one is best going to suit you.
KNOW YOUR BUDGET
There are many ways that you can get a hot tub. You can save the money up for one or you can finance a new hot tub. Either way you choose, you need to know what your budget is. Hot tubs and swim spas can range in price depending on the amenities and accessories that you want and need.
Knowing ahead of time what your budget is, is going to make it easier on us and on you. If you do not have a set budget, know the lowest and the highest that you can reasonably go. This will then give you options when it comes to the different hot tubs and swim spas that you may fall in love with when visiting our showroom.
CONSIDER THE MATERIAL THE HOT TUB IS MADE WITH
Did you know that there are different levels of hot tubs to choose from? From wood-framed to steel-framed, you are going to want to know what the differences are. There are many different types of insulation from foam to environmentally friendly denim. These can dramatically effect cost of operation and ownership.
If you don’t understand, come into our learning center at RnR Hot Tubs and Swim Spas and we can break down the differences between each level of hot tub. This will help you determine what is going to be the best option for your family.
Knowing the difference can save you money down the road when a repair comes.
CONSIDER THE SIZING OF THE HOT TUB
How much room do you have in your backyard for a hot tub? Hot tubs and swim spas come in a variety of sizes. Consider not only the size of your backyard but how often you entertain guests. If you host frequent gatherings, a larger hot tub that fits your space may be the ideal choice. Lifestyle is a huge factor in knowing what size of a hot tub is best going to suit you and your family’s needs.
AVAILABLE FEATURES AND ACCESSORIES
Hot tub technology has come a long way in a short amount of time. You can have various features on your hot tub including UV/Ozone systems, WIFI, Champagne air, Bluetooth, and so much more. Have an idea of what is important to you when it comes to the features.
WARRANTY
You may not think that a warranty plays a role in choosing a hot tub but when it comes to warranty it is an important factor. You want to ensure that the company that is selling you the hot tub can also provide the warranty service that may happen. Typically when it comes to buying a hot tub, the dealer who sold you the hot tub is in charge of warranty work.
Now that you have an idea of things to consider and you have spoken to a hot tub dealer, here are things to know about preparing for the steps after purchase.
You did it!! You have purchased the hot tub or swim spa that is going to best suit your family. But what happens next? You have been so consumed with finding the right hot tub that you don’t know what to expect when it comes to delivery and installation.
We are going to talk about how RnR Hot Tubs and Swim Spas prepare you for delivery and installation.
PAYMENT OPTIONS
We spoke about this a bit in a paragraph above about your budget. Before anything can move forward with your delivery and installation, we need to ensure that your hot tub is paid in full. There are many ways that you can choose to pay for your new hot tub from certified checks, personal checks, and even financing.
DELIVERY CHECKLIST
When you come in and pay for your hot tub, we will go through a delivery checklist with you. We will ask you a series of questions about your site location so that our delivery crew will know exactly what they are coming into when it comes to delivery.
We will also ask for photos of the site so that our delivery crew can look at those prior to delivery. We want this process to go as smoothly as possible, not only for you but for our delivery crew. If you need help to determine if the site meets our requirements, you can have a complimentary site inspection done before the delivery. One of our technicians will come out and take photos and measurements.
BOOKING YOUR DELIVERY
Once your hot tub is paid for and your delivery checklist is done, we will get your delivery on our calendar. You need to be home for the delivery of your hot tub. You will be asked to inspect it so that you know everything is in perfect condition before we install and start up your hot tub.
Through this whole process, we will determine if you need a base built or if you need any electrical done. We do not do electrical work but we do have a company that we work with, Tuf Electric. We can provide this information for you to contact them.
DAY OF DELIVERY
The day that you have been waiting for has finally arrived. RnR Hot Tubs and Swim Spas are going to deliver your brand-new hot tub or swim spa. For the day of delivery, you will receive a call from our delivery team when they are ready to leave.
If it is a winter delivery, you need to ensure that you have at least a three-foot clearance of snow shoveled along the path we are taking. You will also need to make sure that the location where the hot tub is going is cleared of snow.
If it is a winter delivery, you want to make sure that your hose is not frozen. Bring it in the night before so that it has a chance to thaw out. If your hose is frozen, make sure to have an alternate water source for us to use if we are starting up your hot tub.
HOT TUB START-UP
Our delivery crew will also stay and start up your hot tub if you purchased a package that includes this service which we highly recommend. This means that they are going to fill it up and show you how to use your hot tub. There is a checklist that they will go through with you and you will sign it once completed.
They will also ensure that your water is properly balanced so you can begin to enjoy your hot tub immediately.
ATTEND SPA SCHOOL
If you buy a brand-new hot tub from us, typically Spa School is included. This is a one-hour workshop that will walk through water maintenance with you. We will share with you what steps you need to take to maintain your water.
Spa School is an invaluable piece in our business. We take the confusion out of water maintenance with Spa School. This is something that you don’t want to miss out on. The sooner you take it after you get your hot tub delivered, the better.
Our main priority is that you enjoy your hot tub or swim spa from the second we have it delivered to your location. We know that life happens and that means things can happen. We are here to support you through everything that you need for your hot tub or swim spa.
If you have any questions or concerns at any time, reach out to our office. We are here to help you with water maintenance questions or anything else that arises.
MAINTENANCE ON YOUR HOT TUB OR SWIM SPA
Just like any other big purchase, there is typical maintenance that you are going to want to keep up with. From changing your water to cleaning your filters to maintenance that comes years down the road, we are here to help.
If you are looking for the services that we offer to help with the maintenance of your hot tub or swim spa, read our latest blog post. It explains the many different services that we offer to have your tub running like the first day you bought it.
When you are ready to purchase your first hot tub or swim spa, make RnR Hot Tubs and Swim Spas your first stop. We would love to show you our learning center so you can feel confident in purchasing your hot tub.
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We will talk about our upcoming events for March, our product and service features for March, and even the hot tub of the month. We have lots to cover so let’s dive in.
We are gearing up for an even busier season as the weather starts to get nice in Calgary. We know that we have another round of winter coming at some point but for now, let’s enjoy the sunshine and beautiful weather that we are having.
We have been making BIG plans for March and we are so excited to be sharing everything with you. Events that we are hosting and nonprofits that we are supporting.
Giving back to our community
Community is important to us and we have been thinking of ways that we can make a greater impact and contribution to the community around us. Women’s Day is in March and so we have decided to support a cause that is close to one of our employee’s hearts and one that is going to impact women as a whole.
Stand ASA (Stand Against Sexual Assault) is a Calgary nonprofit that is building a community of support, so no survivor has to stand alone. They have three overarching goals which are:
Our goal is to raise $2,500 in March for Stand ASA. We have a few ways that we are going to support this organization for March. They are as follows:
There are a few additional things that we are doing to celebrate Women’s Day. We will be:
Service of the month
Springtime is right around the corner and to get your hot tub or swim spa in top condition, we recommend a 50-point inspection.
RnR Hot Tubs and Spas is Calgary’s first company to provide a comprehensive 50-point inspection. We believe in preventative maintenance and want to ensure our customers will enjoy their hot tub or swim spa year-round.
With a 50-point inspection, the technician will come out and inspect your hot tub or swim spa. They will write out a report for you and you will receive a PDF copy of that report. Book an appointment now for your 50-point inspection before something breaks!
Product of the month
For most of us, spring means a time to refresh. A time to clean and declutter while getting rid of the old. That means that it is the perfect time to refresh the pillows in your hot tub or swim spa.
Did you know that we have a selection of Maax Spas pillows in our store? All you need to do is come in and we can look up the pillows that you need with your serial number. You can even bring your old ones in and we can match them up to the ones that you need.
You also have the option of purchasing the pillows that you need on our online store. We will ensure that they are the correct ones before we ship them out to you. Plus, if you order over $150, you get your order shipped for FREE!! We make it super simple.
You can check out our selection of pillows here in our online store.
Hot tub of the month
Are you ready to take the next step toward purchasing your new hot tub? We would love to have you down to our learning center so that we can walk you through all of the different options that will best suit your family’s needs and wants.
The hot tub that we want to feature for March is the Vita Envie.
The features of this hot tub include:
There are also additional options that you can add on depending on what it is that you are looking for in a hot tub. The cabinet can come in three different colours and you have a choice of six different shell colours.
If you would like to have a look at the Vita Envie or at any of the other hot tubs or swim spas that we have in our showroom, please come down and learn about what we have to offer. Our staff are knowledgeable and can help you find exactly what you are looking for in a hot tub.
We look forward to seeing you at our upcoming Video Game Night For Men Supporting Women and would love to see you for any of your other hot tub or swim spa needs. You can visit us at Bay 8 - 5700 Barlow Trail SE in Calgary.
]]>More and more people are renovating their backyard to create an oasis that they can enjoy day in and day out. Are you considering a backyard upgrade that includes a hot tub or a swim spa? We have you covered with some tips on how to landscape with a hot tub or swim spa in mind.
There are so many incredible benefits to having a hot tub or a swim spa in your backyard. A few of those benefits include:
Improved Sleep
As you unwind in the warm water of your hot tub, your body temperature will gradually increase. When you step out and the cooler air hits your skin and cool down, your brain instinctively cues your body for rest. This natural transition can help you drift off to sleep quicker than usual.
Better circulation
While you soak in the soothing warmth of the water, your blood vessels will dilate, facilitating better circulation. This enhanced flow of oxygenated blood will efficiently nourish your body and target the muscles in need.
By expanding your blood vessels, your heart’s workload is also reduced, easing its pumping effort and alleviating stress on the heart.
Reduced Stress and anxiety
Now who couldn’t do with less stress in their life?!?!
If not managed, stress and anxiety can detrimentally impact your health and diminish your overall well-being. Establishing a personal sanctuary to retreat from the outside world can significantly improve your mental health and provide a comforting refuge when needed.
Devoting just thirty minutes daily to your hot tub can effectively counteract everyday stressors and alleviate the tension they induce in your body. This proactive approach can help mitigate their adverse health consequences.
Immersing yourself in water envelops your entire body in a gently, comforting embrace, akin to a warm hug. This sensation prompts the release of endorphins, which can soothe your system and evoke feelings of contentment and tranquiltiy. It is similar to what a weighted blanket offers you except that the hot tub amplifies the feeling by integrating heat and massage while enhancing the overall therapeutic effect.
Pain Relief
Hot tubs offer relief from various types of pain, such as headaches, backaches, and even the discomfort associated with fibromyalgia.
The combination of heat, massage, buoyancy, and gentle compression provides natural pain relief. This makes them a popular choice for chronic pain management.
When you use a hot tub, the warmth helps to relax tight muscles, putting them in a more comfortable state. Additionally, it promotes better oxygen flow throughout your body, which can often be a hidden cause of aches and pains.
Combine these benefits with a targeted massage from the jets, and you have a potent home treatment method to alleviate muscle tension, manage chronic headaches, and enjoy a more fulfilling life free from recurring pain.
Now that we have covered the many different reasons you want to add a hot tub to your backyard, let’s dive into landscaping tips to help you create a backyard oasis.
Whether you are doing a complete overhaul of your backyard or you are making some simple changes, these landscaping tips are going to help you bring life into your space and have you enjoying your time outdoors.
Start with a plan
You don’t want to just jump into transforming your backyard. You need to have a plan as to what it is that you want. This includes creating a budget, knowing where you want your hot tub to go, and creating a cohesive layout that is going to make you want to spend time out there.
Create a path from your house to your hot tub
Creating a path from your house to your hot tub can be a straightforward and enjoyable project. Think of the materials that you want to use and if you are going to add this path to your current landscaping or if you will need to change it up a bit.
There are so many different options you can use when creating a path. You can use products like stone, bricks, gravel, or another material that you love.
Create privacy around your hot tub
If you live in the city and are surrounded by neighbours, the privacy near your hot tub is going to be an important factor. Building a wall isn’t always going to be an option but there are some fun different ways that you can bring privacy into your space.
Create a trellis that plants can climb up and grow. This is a great way to bring nature into your backyard. You can also plant trees to protect some of your privacy. If you are looking for help with landscaping, we work with Year Round Landscaping.
If you aren't a lover of real outdoor plants near your hot tub, reach out to one of our preferred partners, Silk Plant Warehouse. They have beautiful artificial options to create privacy around your hot tub or swim spa.
A Covana automated cover is also a great way to add privacy to your hot tub. You can add privacy screens to your Covana.
Add lighting to your space
Adding lighting to your outdoor space is a great way to enhance it. It is amazing how you can change the mood of a space, just by adding the right lighting to it. You can add string lights or even a beautiful chandelier if it suits your outdoor space.
Incorporate seating into your space
Do you like to entertain in your backyard? Adding seating is a great way to make anyone who comes to your backyard want to spend time out there.
Consider the climate
Let’s face it, we live in Calgary which means winter lasts for months out of the year. At least that is how it can feel some years.
If you are using your hot tub in the winter months, think of how you can make it more accessible and enjoyable to you.
The backyard of your dreams isn’t far away but there is one thing that we recommend avoiding when it comes to your backyard and a hot tub.
Building your hot tub into a deck
Yes, this can be a beautiful addition to any backyard but when it comes to maintenance of that hot tub, it can cause trouble. You need to ensure that you can access all sides of your hot tub. If there isn’t access and an issue arises, you will need to find a way to access your tub and that may mean ripping up the deck.
Those are six tips for creating a hot tub oasis in your backyard, one that you will enjoy for years to come. If you are looking for help in creating your hot tub oasis, our preferred partner is Year-Round Landscaping. They can work with you to help you to create the backyard of your dreams.
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